Refund policy

Last updated 14 August 2026

This policy is part of our Terms and conditions.

The rule in one line

Unused certificate credits can be refunded. A credit that has already been spent on a certificate cannot, once its blockchain transaction has been broadcast.

Why spent credits are different

Creating a certificate writes a transaction to the Ethereum blockchain. We pay the network fee, the record is permanent, and neither of us can undo it. That is what you paid for, and it has been delivered.

If a certificate cannot be created for technical reasons, the transaction is never broadcast and the credit returns to your account unused. You are never charged for a certificate that failed.

How to ask for a refund

Email [email protected] from the address on your account and tell us which purchase you mean. There is no form to fill in and no reason required for unused credits.

Consumers in the EU, EEA and UK

You have 14 days from your purchase to withdraw from it without giving a reason. If you ask us to create a certificate within that period, you are asking us to begin performance immediately, and you lose the right of withdrawal for that certificate once its transaction has been broadcast. Your 14-day right still applies to any credits you have not yet spent.

Timing and bank charges

Refunds go back to the original payment method. Allow up to 20 business days for the money to appear on your statement.

If you cancel within about 72 hours of paying, the charge may not have settled yet. In that case you will not see a separate refund; the original charge simply drops off your account.

We cannot reimburse bank fees, card commissions, currency conversion charges, or overdraft costs applied by your own bank. Those are between you and your bank.

Unused credits expire

Credits expire 12 months after the purchase that granted them, and expired credits are not refundable. If you know you will not use a package, ask for the refund before it expires.